This Privacy Policy explains how IIB Zone("we", "us") handles information when you use our mobile apps, websites, and related services (the "Services"). By using the Services you agree to this policy.
1. Who we are
IIB Zone helps customers in Somaliland browse international stores, place orders, pay with local mobile money (such as Zaad and eDahab), and track delivery. Contact: [email protected].
2. Information we collect
- Account data: name, email, phone number, password (stored hashed), profile photo if you add one.
- Order & delivery data: product links, sizes, notes, delivery addresses, order status, and communication about your orders.
- Payment descriptors: mobile-money brand and last four digits of wallet numbers you save. We do not store full card numbers.
- Support chat: messages and optional media you send to support (encrypted at rest where implemented).
- Device & app data: app version, device type, push notification token, and basic diagnostics needed to run the Services.
- Sign-in providers: if you use Google Sign-In, we receive the profile identifiers Google shares with us for authentication.
3. How we use information
- Create and secure your account
- Process quotes, payments, sourcing, shipping, and delivery
- Provide customer support (including human and AI-assisted replies)
- Send order updates and optional marketing or news posts you can control in-app
- Prevent fraud, abuse, and technical issues
- Improve the Services and comply with legal obligations
4. AI support
When AI support is enabled, recent chat context, relevant help articles, and limited order summary data may be sent to our AI provider (for example via OpenRouter) to generate a reply. Do not send sensitive data you do not want processed for support.
5. Sharing
We share data only as needed to operate the Services, including with:
- Payment and logistics partners involved in fulfilling your order
- Cloud hosting, email/SMS, push notification, and analytics providers
- AI providers when AI support replies are enabled
- Authorities when required by law
We do not sell your personal information.
6. Retention
We keep account and order records for as long as needed to provide the Services, meet accounting/legal requirements, and resolve disputes. You may request deletion of your account subject to records we must retain by law.
7. Security
We use industry-standard safeguards such as HTTPS/TLS in transit, hashed passwords, and encrypted storage for selected sensitive settings and chat content. No method of transmission or storage is 100% secure.
8. Your choices
- Update profile, addresses, and payment methods in the app
- Disable push notifications in device settings
- Contact us to access, correct, or delete personal data we hold
9. Children
The Services are not directed to children under 13. If you believe a child provided us personal data, contact us and we will take appropriate steps.
10. International transfers
Providers that host or process data may be located outside Somaliland. Where we transfer data, we take steps appropriate to the service and applicable law.
11. Changes
We may update this policy. The "Last updated" date will change when we do. Continued use of the Services after an update means you accept the revised policy.
12. Contact
Questions about privacy: [email protected]
Website: https://iib-zone.com